Customer Service FAQs

WHEN WILL MY ORDER SHIP?

We ship most orders within 1-2 business days. You will receive tracking information (emailed to the address entered at checkout) as soon as your item ships. For holidays, due to high order volume, we ship most orders within 3-5 business days unless otherwise stated.

WHAT ARE YOUR BUSINESS HOURS?

Our business hours are Monday-Friday 8:00 AM to 3:30 PM. We are closed on all national holidays.

I RECENTLY ORDERED THE WRONG COLOR, SIZE, ETC. HOW DO I CHANGE THE ITEM?

No problem! Click here to explain what you need and we will make the change for you. The sooner you can send the email to make the change, the better, as we try to ship orders as quickly as possible. If we ship the order before we are notified, you will need to return the item to us through our return portal.

IS THERE A STORE THAT SELLS luxuryhomeswaterfront IN MY AREA?

We are proud to partner with 100+ local stores all across Georgia, including our very own stores, Empire South Clothing in Watkinsville, Downtown Athens, Lake Oconee, and Hartwell. To find a store near you, click here.

HOW DO I FIND OUT ABOUT UPCOMING SALES AND PROMOTIONS?

We post exclusive sales and promotions through each of our social media outlets, and our e-mail list. Follow @luxuryhomeswaterfront on facebook and instagram and join our email list to stay in the loop! 

I HAVE A PROMO CODE, BUT IT’S SAYING THE CODE IS INVALID. HOW DO I REDEEM THE CODE?

Make sure that you are typing the code in exactly as it was given to you. The codes are sometimes case sensitive, so capitalization matters. If this doesn’t work, click here and complete the form with the code you’re trying to use, and we will resolve the issue.

I’M TRYING TO USE A COUPON CODE, BUT THERE IS ALREADY ANOTHER ONE SAVED ON MY COMPUTER. HOW DO I GET RID OF THE OLD ONE?

Try deleting your cookies and clearing your cache; this should remove all codes from the system. If that doesn’t work, email [email protected], and we’ll make sure the coupon is applied!

I’M TRYING TO PLACE AN ORDER ONLINE AND IT KEEPS TELLING ME MY POSTAL CODE DOES NOT MATCH/EXIST/ETC WHAT DO I NEED TO DO?

We suggest entering an alternate address, while including the address you’d like the item shipped to in the notes section. We’ll make sure it gets to the right place!

I WAS CHARGED MULTIPLE TIMES FOR ONE ORDER WHEN I ONLY WANTED TO PLACE THE ORDER ONCE. HOW DO I GET THIS FIXED?

Check and see if the transaction is showing up in your account as a pending transaction. If it is, you have not actually been charged for those amounts if the order only went through once. When a customer tries several different zip codes or names for a card, it will sometimes show up as a pending transaction and then disappear. Please contact [email protected] explaining the situation to verify that this is in fact the case.

I’M INTERESTED IN SELLING luxuryhomeswaterfront IN MY RETAIL STORE. HOW DO I GET STARTED?

Click here to complete a retailer request form.